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current open positons

 

Email your resume and cover letter to hello@honestinivory.com

Assistant Manager Job Description

Job brief

We are a new, modern, laid back/no-pressure bridal shop in Spokane, WA. We are looking for a responsible Assistant Manager to help organize and run our retail store and fill in for the owner/manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and fulfilling the unique customer experience. Assistant Manager responsibilities include training and monitoring bridal stylists, implementing the customer experience, placing special orders, and daily cleaning and organizing of the shop.

Our ideal candidate will have retail managerial experience, and is kind, passionate, and hardworking. They should also be skilled at organizing and solving problems, and love fashion. Ultimately, the duties of the Assistant Manager are to make sure our store operate effectively, and that we keep our customers incredibly happy.

Responsibilities

  • Facilitates an energized pace, positive service environment and team development

  • Coordinate daily customer service operations (e.g. sales processes, orders and payments)

  • Adheres to and holds team accountable to Typical Day/Week Guidelines

  • Trains and holds team accountable to all brand processes

  • Maintains a visually compelling store that is neat, clean and organized

  • Adheres to and develops awareness around internal and external Loss Prevention procedures

  • Executes Weekly, Monthly and Quarterly Plans established by the Shop Manager

  • Upholds all Company Policy and Procedures

  • Supports shop manager/owner to ensure merchandising decisions are reflective of trend and support brand messaging

  • Evaluate/monitoring employee performance and identify hiring and training needs

  • Monitor retail operating costs, budgets and resources

  • Cultivates an environment of genuine customer connection

  • Demonstrates extraordinary service and styling direction

  • Ensures that coaching and counseling is consistent and timely, leading by example on the sales floor

  • Acts as a brand ambassador reflective of the company values and aesthetic

  • Supports an environment of self-awareness and self-development

  • Leverages the skill sets and expertise of others

  • Supports a culture of kindness, action, and accountability

Requirements

  • Managerial retail experience, preferably bridal experience   

  • Has a strong understanding of trend and style that is reflective of the brand and bridal industry

  • Familiarity with financial and customer service principles

  • Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics

  • Possesses strong written and verbal communication skills

  • Possesses strong assessment and decision-making skills

  • Exceptional leadership and organizational abilities

  • Strong interpersonal and communication skills

  • Current set schedule: Tuesday-Sunday

  • Okay with sometimes being at the store alone (especially to open or close), with security measures in place

Part time Bridal Stylist Job Description

Job brief

Our ideal candidate will have retail, sales or customer service experience, and are dedicated and hardworking. A candidate should also be skilled at organizing and solving problems, and a love interest in fashion.  

Responsibilities

  • Implementing the customer experience (low pressure/high quality)

  • Daily customer service operations (e.g. sales processes, orders and payments)

  • Supervise and support other bridal stylists

  • Monitor retail operating costs, budgets and resources

  • Adhere to company’s policies and guidelines

  • Act as our store’s representative and set an example other staff

Requirements

  • Retail experience, preferably bridal experience   

  • Exceptional customer service skills

  • Exceptional communication, interpersonal and organizational abilities

  • Must work weekends: this is a friday, saturday, sunday position

  • Hours may be subject to change based upon appointments

We are an Equal Employment Opportunity Employer and welcome job applications from all qualified individuals without regard to their race, color, religion, national origin or sex.