frequently asked questions
Q: WHEN SHOULD I BOOK MY APPOINTMENT? AND HOW?
We think, the sooner the better! If you are looking for a weekend appointment, just FYI, we often book out on weekends about 2-3 weeks. You can book an appointment online. We will want to know some more info about you, your style, and your wedding too!
Q: I NEED TO CANCEL MY APPOINTMENT...WHAT SHOULD I DO?
We get it girl, life happens! We kindly request that you cancel online at least 48 hours in advance so that we can offer that time slot to another lovely bride. Then, hopefully we can also find another time that does work for you to come in and shop. We really appreciate when our ladies are incredibly respectful of this. For cancellations within 24 hours of the appointment and no-shows, we will charge a $35 fee. Thank you!
Q: WHAT ARE YOUR HOURS?
We are open by appointment only and our hours fluctuate throughout the year. You’ll select an appointment available day and time that work best for you here. Or...check out our Shop After Hours option.
Q: WHY APPOINTMENTS?
We think appointments are best so that we can give each bride our undivided attention. We are unable to accommodate walk-ins. We require private appointments to try on both wedding gowns and accessories. Check out our appointments page to book.
Q: HOW LONG ARE APPOINTMENTS?
Bridal gown appointments are 90 minutes long and bridesmaids appointments are 60 minutes. Accessory only appointments (i.e., all jewelry, shoes, veils, belts, toppers, overskirts, lingerie, shapewear) are 30 minutes. Need more time than that? We will gladly schedule you another appointment if you end up needing more time.
Q: WHAT IS A MINI PARTY?
When you add Mini Party to your appointment, we will have a whole bottle of champagne and a half-dozen of the most amazing cupcakes from Sweet Frostings + our 8 seat dressing room to your appointment. This is $59. This must be added on at least 12 hours in advance. This add on is non-refundable. Call to add to your appointment.
Q: WHAT ARE YOUR PRICES?
We want our designer's gowns to be beautiful, unique, and exceptional quality. Our bridal gown prices are between $900 and $3,200. To see a more detailed breakdown of prices by designer, visit our designers page.
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
If you choose to pay with a credit or debit card, accept Visa, MasterCard, Apple Pay, Discover, and America Express. With these payment methods you will incur a 3.5% service fee. We do offer a cash/check discount. However, we cannot release any products to customer’s until after a check clears. This can typically take 1-3 business days.
Q: WHAT SIZES DO THE GOWNS COME IN? WHAT SIZES DO YOU HAVE TO TRY ON?
We strive to carry sample sizes that will work for most brides, but samples rarely fit perfectly. We have our own arsenal of tricks and tools to help provide an idea of how the dress will look in your size. Most of our samples are between a size 8 and 18, usually fit most brides between size 0 and 20. With our new stunning plus size line, we have samples to accommodate brides up to size 32.
Q: IF I FIND MY DRESS DURING MY APPOINTMENT, DO I GET TO TAKE IT HOME WITH ME?
Well, no. Here in the store you will be trying on our sample gowns. We will order you a new gown based on your measurements and from there it will take 3-8 months to arrive. We do always have a collection of sample sale gowns at the store at “Take Me Home Today’” prices, where we are selling that gown at a discounted price and is sold “as-is”.
Q: DO I HAVE TO PAY IN FULL? ARE ALL SALES FINAL?
Yes, all sales are final. The moment you put money down on a dress and sign our special order contract- that dress is yours! You can pay in full as well, but you don’t have to. We require a 50% deposit for us to special order your dress, with the remaining balance due before your dress can leave the shop. All dresses must be paid off and picked up within two weeks of their arrival to our shop.
Q: HOW DOES THE SPECIAL ORDERING PROCESS WORK?
All of the dresses in our shop that you will be trying on are samples. Once you have selected a dress, we take your measurements and work with you in choosing the best size to order. We then order your specific dress and have it shipped to our shop. Alterations are to be expected.
Q: DO YOU OFFER IN-HOUSE ALTERATIONS?
We have a wonderful partnership with Nina Cherie Couture to provide our brides with expert alterations.
Q: IS THERE PARKING?
Yes, free baby! You'll park in or along the Riverwalk parking lot. Because we have a small awesome staff, we keep the door locked at all times for security and privacy. When you arrive for your scheduled appointment you'll just ring and we come running. In order to provide an unparalleled and individualized shopping experience, we cannot accomodate walk-ins.
Q: WHAT SHOULD I BRING WITH ME TO MY APPOINTMENT?
We suggest wearing nude undergarments and a strapless bra or sticky cups. If you feel more comfortable and are planning on wearing shapewear (Spanx etc.) under your dress then feel free to bring them too. We also suggest bringing a pair of heels if you plan on wearing them. We also ask that you wear light makeup and no perfume or lotion so we can keep our sample dresses looking flawless. See our Pre-Appointment Prep Guide.
Q: HOW MANY PEOPLE MAY I BRING WITH ME?
Our little shop is designed to offer an intimate shopping experience, so it’s best to bring a small, supportive party. Because our space is limited, we recommend bringing no more than 6 people. If you would like to make a big sha-bang out of your shopping experience check out our After Hours option.
Q: HOW FAR IN ADVANCE SHOULD I ORDER MY GOWN?
Dresses can take up to 3-6 months to produce, since it is being made to order by the designer. When you factor in shipping and alterations, it can be a longer process, so we want you to plan ahead. We suggest deciding on a dress 10-12 months prior to your wedding date, so you have time built in for fittings and accessorizing.
Q: IF A SPECIFIC DRESS ISN'T IN YOUR SHOP, BUT YOU CARRY THE DESIGNER, CAN YOU ORDER INTO THE STORE THAT STYLE I AM LOOKING FOR?
We only carry a curated selection of samples from each of our designers, but we can special order dress from our designers’ available collections. Just call or email us if you are looking for a specific dress. In select cases, we can request that a dress be sent with the next trunk show or loaned to us for your appointment at a $99 fee to cover shipping+fees from the designer.
Q: DO YOU EVER HAVE SALES? OH, AND WHAT IS A TRUNK SHOW?
We will often have a small selection of sample dresses marked down 30-70% off the retail price, sold ‘as-is’. Your only chance for a ‘sale’ is a trunk show. During a trunk show, we host a designer’s full current collection for a weekend. This gives brides the chance to try different styles from their favorite designer and gives us the chance to try out new pieces or new collections in our store. During a trunk show weekend, discounts are typically extended for any of the featured designer’s pieces at 10% off (woot woot!). Brides are not limited to trunk show styles and may shop our entire collection during their appointment. Discounts apply on trunk show merchandise during the trunk show dates only.
Q: ONE MORE THING, WHAT DOES THE NAME HONEST IN IVORY MEAN?
So… you know the old tradition about how only “pure” and “honest” brides can wear white? Well, we think that women who want to wear ivory (or really any color for that matter) can still feel absolutely, inextricably true to herself.